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Q: What's special about the dry grains container?
A: The Dry Grains container has blades specially designed for grinding whole grains and kneading bread dough.
Q: What's the difference between the blades in the standard container vs. the Dry Grains container?
A: The blades in the standard containers pull food down through the blades during processing. The Dry Grains container blades push foods up and away, making it the better choice for grinding dry grains or kneading sticky dough.
Q: How can the same machine cook soups and freeze desserts?
A: High speed blade action is the secret to friction cooking and making frozen treats in the Vitamix machine. For frozen treats, the high-performance hammermill and cutting blades crush frozen ingredients and release coldness. Vitamix processing is so fast, there is no time for melting and the mixture refreezes itself. For cooking soups, the blade speed builds a friction heat that can bring fresh ingredients to steaming hot in 4-6 minutes.
Q: What is the difference between home and commercial units?
A: Commercial models have appropriate certifications for use in a Foodservice business. Household units include a warranty to cover household use and Commercial units include a warranty to cover commercial applications.
Q: Do you have an authorized repair station in my area?
A: All repairs in the United States are returned directly to the factory:
Vitamix Corporation
Attention: Repair Department *
8615 Usher Road
Cleveland, OH 44138
All repairs in Canada are sent directly to our warehouse in Windsor, Ontario:
Vitamix Corporation
Attention: Repair Department *
200 - 1701 Shepard St. East
Windsor, ON N8Y 4Y5
Contact Customer Service at 1-800-848-2649 (option 2) or service@vitamix.com for a return authorization number.
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