Description

Vita-Mix is seeking a Graphic Design Supervisor with strong conceptualization skills needed to create modern graphics for both print and Web for our Household Marketing department. The Graphic Design Supervisor position is responsible for the establishment of the visual brand language of the Global Household division. This responsibility includes assisting marketing management in the development of the visual brand language and being able to translate that into design. This includes design, production and distribution of marketing materials. This individual provides the creative talent to incorporate our sales message into a concise and interesting graphic design that communicates our primary selling points and causes the reader to take action.

Some of the responsibilities include

• Work closely with other departments and Direct Response team to design sales driven pieces and create an overall image of marketing and support materials including retail product packaging across all assigned mediums. The emphasis is on printed materials including packaging, advertising, brochures, POP, event materials and trade show displays.
• The Graphics Design Supervisor also provides advice for the web team regarding web, audio, video or other electronic use of graphic messaging.
• Develop the concepts and execution of visual designs according to the project description, as well as providing art direction for video and photo shoots.
• Manage assigned portions of the marketing budget.
• Manage the work and development of staff graphics artists.
• Design, layout and make suggestions to improve sales, marketing, and support materials that are compelling, and effective at driving sales; while reflecting Vita-Mix branding guidelines.
• Be the key contact person for household creative, organizing, tracking and coordinating projects routing through the household creative department to assure they meet customer’s specifications, are completed on time and within budget.
• Lead the evaluation process for new print vendors, freelancers, outside endeavors, and consultants.
• Keep informed of industry developments, new products and trends, recommending applications for product, sales and support material improvements.
• Research and recommend appropriate hardware and graphic software packages to meet objectives.
• Assure graphic files are organized and assessable by all users in and outside the organization.
• Evaluate, track and work with outside vendors, when necessary, to meet objectives.
• Communicate with printers regarding design and color specifications, changes, and corrections.
• Review color proofs and attend press checks when needed.

Position Requirements

• Bachelor's degree in a design discipline.
• 7 years experience in graphic design, with 2 years as a manager or lead designer.
• Equal proficiency on a Mac and PC.
• Proven experience in design for both print and electronic applications in direct marketing.
• Proficiency in the following design programs: Quark Xpress, FreeHand, Illustrator, Photoshop, 3D Studio, Acrobat, Director, InDesign. Knowledge of web graphics programming is a plus.
• Design experience in direct marketing.
• Passion for great design and the hard work required to bring it to life.
• 4 year college degree in the area of graphic design.

We provide a great culture built on our Values of Family, Customers, Quality, Integrity and Teamwork. 

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Description

The role of the Product Support Engineer is to assist in design, development, testing and evaluation of electro-mechanical, electronic and mechanical systems to correct and enhance present and future technology for Vita-Mix products.

Some of the responsibilities include

• Assist in the design and development concerning electro-mechanical, electrical and mechanical designs.
• Assist in development, design and upgrade of products and/or components to meet corporate needs.
• Test components and/or products for durability, functionality and aesthetics.
• Maintain compliance with safety agencies.
• Maintain working relationships with vendors to gain assistance in product decisions and assist purchasing in vendor choice and performance.
• Assist in designing tools and/or machines of varying types for use in the manufacture of company products.
• Assist in setting up new equipment, ensure satisfactory operation and instruct others to use new equipment properly.
• Write and update procedures for the operation of new or existing equipment under the guidance of Product Engineers.
• Maintain current knowledge of manufacturing technology and equipment, available materials and their potential applications and new and available design systems.
• Identify needs and make suggestions to management regarding revision to department procedures.
• Communicate quality problems or potential problems to appropriate personnel.
• Maintain department and company image and philosophy.
• Complete engineering change notices as required.
• Detect and report quality or process problems, improper operations and unusual conditions to supervision.

Position Requirements

• Bachelor’s of Science in Engineering Technology
• 3-6 years related experience
• Proficiency in CAD and all MicroSoft Office programs
• Excellent oral and written communication skills
• Analytical skills

We provide a great culture built on our Values of Family, Customers, Quality, Integrity and Teamwork. 

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POSITION SUMMARY

The Customer Service Representative role is to engage each customer in a professional and responsive manner to ensure long-term business relationships.

ESSENTIAL FUNCTIONS

• Handle domestic and international customer inquiries and requests received via phone, fax, email or mail regarding sales orders, products, shipping, and other services offered.
• Work with customers to offer creative positive solutions to customer service requests.
• Validate and Input sales orders to fulfill customer requests for new machines, replacement parts, and additional related products and services.
• Document and communicate customer problems or potential problems regarding products or services to the Manager and Account Representatives.
• Update customer account information.
• Assist Account Representatives with large order roll out programs.
• Coordinate with internal departments to meet customer requests (billing, order lead times or special delivery instructions).
• Assist customers in selecting the right product or service for their application and need.
• Provide guidance in using the product or for obtaining necessary parts & services.
• Answer requests from other departments to verify customer and order information.
• Communicate and enforce customer service policies and procedures.
• Communicate changes in product offerings, policies, etc. to customers as necessary.
• Handle declined credit card orders; follow-up to seek credit card authorization, and maintain PCI compliant.
• Detect and report quality or process problems, improper operations and unusual conditions to the Manager.

POSITION QUALIFICATIONS

Language Skills: Bi-lingual in Spanish, French or German
Education: Associates degree in business or international business
Experience: 2-3 years customer service experience with a concentration in international business
Computer Skills: Microsoft Office Suite, Microsoft Dynamics a plus

Competency Statement(s)

• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Empathetic - Ability to appreciate and be sensitive to the feelings of others.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Negotiation Skills - Ability to reach outcomes that gain the support and acceptance of all parties.
• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
• Tactful - Ability to show consideration for and maintain good relations with others.

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POSITION SUMMARY

We are looking for a Web Marketing Manager, Household Division to assist our Corporate Web Marketing Manager in developing and continuously evolving Vitamix’s online channel strategy for Household business unit. Manage and execute online marketing initiatives, programs and key projects. Acts as internal client relationship manager and online channel expert supporting and driving online marketing initiatives. Project manages key projects providing direction to web designers, developers and agency partners.

ESSENTIAL FUNCTIONS

• Develops and manages Household online strategy and vision to achieve business objectives and goals, including online branding and guidelines.
• Works with internal partners (marketing, product, sales) to ensure channel strategies work holistically across all mediums and achieve Household product, marketing and sales objectives
• Plans and oversees organization’s marketing and communication activities specifically linked to its web presence such as surveys, contests, media, and seminars.
• Assures web presence (sites, blogs, ads, media, email, etc.) support the Company brand and maximizes the channel’s effectiveness as a sales tool for each division.
• Partners with Web Sales to ensure special offers, campaigns and programs fits corporate branding and provide expertise on most effective mediums.
• Develops and executes online marketing plans and programs (i.e. primary, secondary and tertiary web site development and utilization, customer relationship management, sales automation, marketing information database management, and internal and external communication portals.
• Works closely with web sales departments, graphic artists, writers and web developers in the functionality, sales effectiveness, design and usability of the web site.
• Researches, analyzes and monitors technological, trend and demographic factors in order to capitalize on market opportunities and minimize the effects of competitive activity.
• Conducts marketing surveys on current and new product concepts.
• Acts as project manager for larger scale projects for Household business unit.
• Assures effectiveness and efficiency of web sites through various metrics (traffic patterns, length of visit, repeat visitor, customer satisfaction, etc.) and creates standard reporting process.
• Keeps pulse on channel marketing trends, working closely with web sales efforts to maximize impact of various channels.
• Prepares online activity reports and proposes actions.
• Adheres to Web Services processes, procedures and enforcement of such (i.e. process flow, appropriate documentation, project management, quality assurance).
• Achieves share of market performance pre-set standards and to general and specific trends within the industry and economy.
• Evaluates market reactions to advertising programs, merchandising policy and product packaging and formulation to ensure the timely adjustment of marketing strategy and plans to meet changing market and competitive conditions.

POSITION QUALIFICATIONS

Education: Bachelor's Degree (four year college or university)
Experience: Three to seven years related experience
Computer Skills: Microsoft Office products, website analytics tools, content management systems

• Project Management - Ability to organize and direct a project to completion.
• Change Management - Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.
• Creative - Ability to think in such a way as to produce a new concept or idea.
• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Enthusiastic - Ability to bring energy to the performance of a task.

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POSITION SUMMARY

We are looking for a Web Marketing Manager, Commercial Division, to assist our Corporate Web Marketing Manager in developing and continuously evolving Vitamix’s online channel strategy for the commercial business unit. Manage and execute online marketing initiatives, programs and key projects. Acts as internal client relationship manager and online channel expert supporting and driving online marketing initiatives. Project manages key projects providing direction to web designers, developers and agency partners.

ESSENTIAL FUNCTIONS

• Assists in the development of Commercial online strategy and vision and executes to achieve business objectives and goals, with emphasis on online branding and guidelines.
• Works with internal partners (marketing, product, sales) to ensure channel strategies work holistically across all mediums and achieve Commercial product, marketing and sales objectives.
• Plans and oversees organization’s marketing and communication and research activities specifically linked to its web presence such as surveys, contests, media, seminars.
• Assures a holistic online presence (sites, blogs, ads, media, email, etc.) that supports the Company brand and maximizes the channel’s effectiveness as a sales tool.
• Works with Commercial Marketing Department to create, manage and track online tactics in support of special offers, campaigns and programs adhering to corporate branding, providing expertise and achieving joint goals.
• Develops and executes online marketing plans and programs (i.e. primary, secondary and tertiary), web site development and utilization, customer relationship management, sales automation, marketing information database management, and internal and external communication portals.
• Works closely with Commercial Marketing Department, graphic artists, writers and web developers in the functionality, sales effectiveness, design and usability of the web site.
• Researches, analyzes and monitors technological, trend and demographic factors and applies to online strategy in order to capitalize on market opportunities and minimize the effects of competitive activity.
• Acts as project manager for web projects for Commercial business unit adhering to timelines, budget and scope
• Assures effectiveness and efficiency of web sites and online campaigns through various metrics (traffic patterns, length of visit, repeat visitor, customer satisfaction, etc.).
• Keeps pulse on channel marketing trends, working closely with marketing efforts to maximize impact of various channels.
• Prepares online activity reports and proposes actions for optimization and improvements
• Adheres to Web Services processes, procedures and enforcement of such (i.e. process flow, appropriate documentation, project management, quality assurance).
• Evaluates market reactions to online marketing initiatives and programs and ensures the timely adjustment of marketing strategy and plans to meet changing market and competitive conditions.

POSITION QUALIFICATIONS

Education: Bachelor's Degree (four year college or university)
Experience: Three to seven years related experience
Computer Skills: Microsoft Office products, website analytics tools, content management systems

• Project Management - Ability to organize and direct a project to completion.
• Change Management - Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.
• Creative - Ability to think in such a way as to produce a new concept or idea.
• Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Enthusiastic - Ability to bring energy to the performance of a task.

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POSITION SUMMARY

The Lead Facility Specialist works under general supervision of the Internal Facilities Supervisor, leading the facilities team, responsible for cleaning and maintaining the appearance of all areas to enhance environment for creating a great place to work and visit. Assist with set up and clean up for meetings, including lunch meetings.

ESSENTIAL FUNCTIONS

• Participate in cleaning and maintenance activities as part of a work team.
• Provide leadership to ensure that team meets or exceeds goals in critical success areas.
• Train and assist facilities staff to ensure proper procedures are followed and to assist in their development.
• Communicate and train through a strong understanding of the work and quality required.
• Ensure standards are met. Optimize quality of work and cost objectives.
• Respond to special cleaning requests.
• Prepare conference rooms for conferences and meetings.
• Clean and sanitize restroom facilities and fixtures including sinks, urinals and toilets; replenish supplies in restrooms.
• Clean and sanitize fitness center facilities and fixtures including exercise equipment; replenish supplies in fitness center.
• Clean kitchens and coffee stations; replenishing supplies; laundering towels.
• Sweep, vacuum, mop, wax, strip, and polish floors; vacuum and shampoo carpets.
• Dust and polish furniture, woodwork, fixtures, and equipment.
• Empty, clean and sanitize waste receptacles.
• Wash windows, mirrors and walls.
• Clean desks and counter tops.
• Help with set up, supplies, cleanup of corporate business lunches.
• Familiarizes self with the proper use of all cleaning equipment and chemicals.
• Research and test new cleaning products with "green living" in mind.
• Identify and report building maintenance needs.

SKILLS & ABILITIES

Education: High School Graduate or General Education Degree (GED)
Experience: 2-4 years related experience
Computer Skills: Basic Microsoft Office
Other Requirements: Work independently in the absence of supervision. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective relationships with those contacted in the course of work.

POSITION QUALIFICATIONS

• Energetic - Ability to work at a sustained pace and produce quality work.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Reliability - The trait of being dependable and trustworthy.
• Safety Awareness - Ability to identify and correct conditions that affect employee safety.

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POSITION SUMMARY

The Help Desk Technician's role is to support and maintain the mobile and desktop devices and software used by Vita-Mix. This includes installing, deploying, diagnosing, repairing, maintaining, and upgrading all hardware and software. The technician will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. A key element will be the ability to assist remote users over the phone and to assist with internal customers. This role will also support our internal customers including staff located in Cleveland, Reno and London, therefor the hours for this position are from 4:00 PM - 1:00 AM.

RESPONSIBILITES

• Liaise with, and provide training and support to, IT customers and staff on mobile device operation and other related issues.
• Liaise with, and provide training and support to, IT customers and staff on desktop/laptop and other related issues.
• Install, configure, test, maintain, monitor and troubleshoot device hardware, peripheral and software.
• Where required, install, deploy, configure, test, maintain, monitor and troubleshoot device software and hardware.
• Receive and respond to incoming calls, pages, and/or e-mails regarding mobile and pc device software or hardware problems.
• Maintain an inventory of all mobile and pc devices and peripheral equipment.
• Monitor and test mobile device performance and provide performance statistics and reports.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring device performance.
• Accurately document instances of hardware failure, repair, installation, and removal.
• Construct, install, and test customized configurations based on various platforms and operating systems.
• Evaluate and recommend mobile / desktop hardware products for purchase.
• Recommend, schedule, and perform desktop, hardware and peripheral equipment improvements, upgrades, and repairs.
• Assist in developing long-term strategies and capacity planning for meeting future needs.
• Support development and implementation of new projects and new hardware installations.
• If necessary, liaise with third-party support and equipment vendors.
• Aid in development of business continuity and disaster recovery plans for the mobile technology, maintain current knowledge of plan executables and respond to crises in accordance with business continuity and disaster recovery plans.
• Support manufacturing, shipping and warehouse related hardware that could include printers, scanners, scales and hand held computers.
• Support Vita-Mix IT engineers, IT managers as needed with data center operations.

POSITION REQUIREMENT

• College diploma or university degree and/or 4 years equivalent work experience.
• Excellent technical knowledge of Microsoft Windows (XP, Vista).
• Hands-on hardware and software troubleshooting experience.
• Working technical knowledge of operating systems including Windows Server 2003, 2008.
• Effective interpersonal skills and relationship-building skills.
• Strong written and oral communication skills.
• Ability to present ideas in user-friendly language.
• Strong customer-service orientation.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Ability to conduct research into mobile device issues.
• Understanding of the organization’s goals and objectives.
• Self motivated and directed.
• Keen attention to detail.
• Analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.

WORK CONDITIONS

• Ability to work non-traditional hours.
• Ability to be on-call over weekends and evenings.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.

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POSITION SUMMARY

The Order Entry Analyst will facilitate the entry of wholesale, retail and military orders into the order entry system. They will also perform the reconciliation of wholesale activity.

RESPONSIBILITES

• Review, analyze and post daily RIMS transactions (sales and returns).
• Download daily wholesale POS reports.
• Analyze and reconcile wholesale sales to Vita-Mix system using wholesale POS download, RIMS sales orders, lost and stolen journals and demonstrator paperwork. Must be able to interpret this data and make necessary sales order adjustments.
• Carrier notification to pick-up and return unsold wholesale inventory back to Vita-Mix.
• Maintain and update to internal, shared wholesale sales reports.
• Review and enter orders for wholesale and nationwide retail accounts.
• Receive, open, sort, code and data enter U.S. and Canadian and international retail orders received via the mail, fax, or web.
• Receive and process e-mail orders from Dealer affiliates.
• Maintain Dealer affiliate e-mail order files. Forward copy to Dealer department of all orders entered.
• Distribute, open sort, code and data enter retail show orders.
• Contact customers via phone or written correspondence to obtain information to accurately complete customer orders.
• Balance check and credit card orders entered daily.
• Maintain suppression file; review and maintain changes, additions and deletion of customer files.
• Maintain customer file information, delete duplications as required.
• Detect and report quality or process problems, improper operations and unusual conditions to supervisor.
• Maintain the e-commerce web orders and its system as it relates to order/data entry. This includes reporting to direct supervision all errors or quality problems.
• Assist in processing of retail chargeback’s, checks and credit cards.
• Process, contact customers and maintain files on credit card declines for all retail and show orders.
• Assist Accounting department personnel in completing daily job assignments and special projects as needed.
• Coordinate relevant activities between the following departments: Sales, Accounting, and MIS.

POSITION QUALIFICATIONS

Education: Associates degree preferred.
Experience: Three to seven years related experience in Accounting
Computer Skills: Advanced Excel skills
Accuracy - Ability to perform work accurately and thoroughly.
Analytical Skills - Ability to use thinking and reasoning to solve a problem.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Research Skills - Ability to design and conduct a systematic, objective, and critical investigation.

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POSITION SUMMARY

The focus of the Customer Service Representative at Vita-Mix is to provide a high quality customer experience on each customer interaction. A Vita-Mix Customer Service Representative must appropriately engage and connect with each customer on a personal level to create a great customer service experience. To support our west coast customers, the hours for this position are 11:00 a.m. to 8:00 p.m. Monday – Friday and alternating Saturdays. Some of the duties include:

• Handle customer inquiries and requests received via phone, fax, email or mail regarding accounts, products, recipes, shipping, and other services offered.
• Provide instructions and guidance in using the product or for obtaining necessary parts & services.
• Work with customers to offer alternative solutions to problems as directed.
• Refer problems to supervisor as necessary.
• Input orders to fulfill customer requests for replacement parts, repairs, and additional related products and services.
• Communicate problems or potential problems regarding products and services or customer accounts to manager.
• Make name and address changes and various other requests to update customer data files.
• Answer requests from other departments to verify customer and order information.
• Communicate and enforce customer service policies and procedures.
• Communicate changes in product offerings, policies, etc. to customers as necessary.
• Work with customers to resolve problems, overcome product or purchase objections, convert refunds into sales.
• Handle declined credit card orders; follow-up to seek credit card authorization, and maintain PCI compliant.
• Follow up on returned merchandise; contact customers who have returned products without explanation; track causes for refunds to support corrective action.
• Follow up on cross ships; notify customers of return date; notify collections of past dues.
• Forward requests for corrections to specific customer problems to appropriate department.
• Clarify inaccurate information given to customers; reinforce proper policy and/or procedures.
• Detect and report quality or process problems, improper operations and unusual conditions to supervision.

SKILLS & ABILITIES

Education: Associate's Degree
Experience: Two to four years related experience in customer service
Computer Skills: Proficient in MS Office Suite – includes Word, Excel and Outlook.
Other Requirements: Fluency in spoken and written word in English and French or German.

• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Empathetic - Ability to appreciate and be sensitive to the feelings of others.
• Enthusiastic - Ability to bring energy to the performance of a task.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Tactful - Ability to show consideration for and maintain good relations with others.

Vitamix provides a great culture built on our Values of Family, Customers, Quality, Integrity and Teamwork. To reflect the diversity of the customers we serve we encourage candidates from all backgrounds to apply.

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POSITION SUMMARY

This position is responsible for maintaining consistent world-class global warranty support throughout the Vitamix service provider network. The Global Warranty Service Administrator has responsibility to oversee the execution of a global warranty service network. This position will be responsible for domestic and international distributors providing warranty service and the domestic authorized service network.

• Oversee the execution of a global service network.
• Coordinate global service repair for all global chain customer product roll outs and all domestic and international Vitamix commercial customers.
• Expand global warranty support and services to achieve the corporate mission.
• Ensure the highest level of quality, customer service, professionalism and timely warranty repair of commercial products through the global Service Provider Network.
• Ensure global service providers meet service standards set by Vitamix.
• Provide troubleshooting assistance on commercial product lines in a call center environment and effectively resolve all warranty claims.
• Authorize global warranty service and direct customer to appropriate service location.
• Assist with selection and training of global service providers.
• Perform o-site and in house training classes for service providers on product repairs and processing of warranty claims.
• Develop and administer warranty service satisfaction surveys to audit service provider performance.
• Recognize top performing global service providers and develop corrective action plans for underperforming global service providers.
• Continually monitor global customer warranty support needs and implement enhancements to the service provider network to meet those changing needs.
• Compose and coordinate the distribution of global Technical Service Bulletins.
• Track quality trends in the service provider network and work with the Quality department to drive corrective actions.
• Oversee on line warranty support resource (Warranty Central).
• Review and approve/reject global service invoices.
• Report on Key Service metrics.
• Ensure appropriate inventory levels are maintained at service provider locations.
• Clearly document all customer issues and their resolution.
• Training warranty service providers on use of system.

SKILLS & ABILITIES

Education: Bachelor's Degree in Business Management or related field
Experience: 3-5 years related experience in managing field service with international business experience and a strong knowledge in electrical manufacturing and repair.
Computer Skills: Microsoft Office Suite

Other Requirements
Bi-lingual in Spanish preferred.
Interpersonal - Ability to get along well with a variety of personalities and individuals.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Communication, Written - Ability to communicate in writing clearly and concisely.
Organized - Possessing the trait of being organized or following a systematic method of performing a task.
Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
Electrical Aptitude - Ability to demonstrate complex wiring knowledge & skills.
Vitamix provides a great culture built on our Values of Family, Customers, Quality, Integrity and Teamwork. To reflect the diversity of the customers we serve we encourage candidates from all backgrounds to apply.

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POSITION SUMMARY

The primary function of the Global Technical Service Representative is to provide consistent world-class global warranty support, technical support and troubleshooting assistance on Vitamix products. Specific responsibilities will include:

• Ensure the highest level of quality, customer service, professionalism and timely warranty repair of Vitamix products.
• Provide troubleshooting assistance on Vitamix products in a call center environment and effectively resolve all warranty claims.
• Authorize global warranty service and direct customer to appropriate service location.
• Assist the Global Warranty Network Service Administrator with on-site and in house training classes for service providers, manufacturing representatives, distributors and dealers.
• Review and approve/reject global service invoices.
• Clearly document all customer issues and their resolution.
• Identify and report trends in product quality. Recommend solutions and drive the resolution to quality issues.
• Act as a liaison between the Customer, Customer Service, Engineering, Quality and Production.
• Participate in cross-functional teams and projects.
• Maintain customer database and documentation.
• Perform order entry of Sales Orders.

REQUIREMENTS

Education: Associate's Degree (two year college or technical school)
Experience: Two to four years related experience
Computer Skills: Microsoft Office Suite

Other Requirements

• Electrical manufacturing and repair background.
• International business experience is a plus.
• Outstanding written and verbal skills.
• Excellent prioritization skills.
• Excellent customer service skills. Bi-Lingual, Spanish preferred.

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POSITION SUMMARY

The Senior Business Analyst’s role is to be the liaison between IT and the business units to assist the business units to execute the corporate strategy effectively through the use of technology. The Senior Business Analyst actively supports all aspects of assigned projects from start to finish, including planning, designing, developing and launching efficient business, financial and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data for requirements development, process flow diagrams, use cases and project quality activities. The Senior Business Analyst may occasionally serve as the project lead on smaller, well-defined projects or provide support on various project activities.

• Actively support a portfolio of projects from start to finish demonstrating strong communication & interpersonal skills and strong analytical & problem-solving skills.
• Produce clear, detailed project scoping and design documentation to be used by business unit managers including web marketing professions and technical specialists to build quality business processes and web applications.
• Elicit and develop clear, traceable requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis and workflow analysis. Serve as the conduit between the business and function manager and the software and application development team through which requirements flow.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. Deliver technical assessment documentation such as web infrastructure & architecture diagrams, platforms specifications, application needs, flow diagrams, system integrations, etc.
• Collaborate with marketers, developers, architects, subject matter experts, and other employees to establish the vision and analyze tradeoffs between usability and performance needs.
• Ensure that approved requirements are developed in sufficient scope and detail to result in the delivery of a solution that meets customer needs as they perceive them.
• Assist with developing quality assurance processes and documentation and testing where needed.
• Assist in the development of business cases, considering financial, resource, and technological constraints including cost estimates with consideration to business impacts and identified risks.

REQUIREMENTS

Education: Bachelor's Degree (four year college or university)
Experience: Five to seven years related experience
Computer Skills: Microsoft Office products (Expert in Word, Visio, and Excel), experience and strong understanding of with web based projects and applications, understanding of .NET technology and data management systems. A good understanding of a Software Development Lifecycle is required.

Other Requirements

• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Change Management - Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Project Management – Ability to organize and direct a project to completion.
• Risk Management experience.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.

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POSITION SUMMARY

The primary role of the Affiliate Program Coordinator is to build the sales and profitability of the U.S. and Canadian Affiliate program, by supporting the channel with proactive sales programs on the web and providing tools that build affiliate effectiveness and satisfaction.

• Propose and implement Affiliate sales support and recruitment programs to increase sales with our customers and referred businesses; including researching, seeking, establishing, training, motivating and rewarding.
• Coordinate all activities, processes, systems, revenue-tracking and accounting for the affiliate program.
• Assure affiliate program support is synergistic with other household programs and channels.
• Assist in the growth of the Vitamix Community Portal and other online forums related to our Household business by encouraging affiliates to participate.
• Coordinate vendors who provide tools or support for the affiliate program.
• Propose sales aids to the marketing team and drive their development. Examples include elements for web, direct mail, bill of material, and other marketing channels to increase the visibility and recruitment effort performance.
• Keep informed of, and utilize where appropriate, developments and trends in the field of affiliate programs.
• Assure sales, tracking and payment process are effective, efficient and customer friendly within the affiliate program.
• Travel to, attend, present, and/or demonstrate at conventions and conferences when deemed appropriate.
• Organize seminars and training sessions on location and online as needed.
• Establish and coordinate a program to drive, monitor and track sales through in-house sales reps.
• Maintain consistent communication with the Affiliates through personal phone calls, email newsletters, personal visits and satisfaction surveys for continuous program improvement.
• Act as primary point of contact for the Affiliates to resolve issues and maintain successful, satisfied affiliate customers.
• Work with the marketing and web teams so the Affiliate portal meets sales and support requirements.
• Work with sales reps to enhance their support for and communications with affiliates.

REQUIREMENTS

Education: Bachelor's Degree
Experience: Two to four years experience in sales or business building Computer Skills: Expert skills using MS-Office with advanced Excel skills. Advanced Internet and social media skills. Ability to use analytic tools.

Other Requirements

• Excellent oral and written communication skills.
• Expert computer skills using MS-Office and Internet usage.
• Strong ability to close a sale, (recruit or raise funds).
• Strong analytic skills in building spreadsheets and other tools that measure accomplishment and identify problem areas.
• Strong problem solving skills, (involving program management and dealing with people issues).
• Ability to make public presentations.
• Minimum 2 years building sales, recruitment or fundraising organizations.
• Experience managing budget; accountability for revenue or a business.

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